IATA - TRAVEL AGENT FEES: BEST PRACTICES COURSE (CANADA)
About
A fee-based business model is essential for travel agencies and significantly enhances their profitability. In this course you will learn the general trends and best practices in the implementation or setting of agency fees, the various types of fees collected by travel agencies, and the best way to communicate them to customers.
This course also explains the evolution in the role of the travel agent, the airline industry business model, and the role of the travel customer. Additionally, it communicates complex information, such as how to compute, market, explain, defend, and ultimately charge transaction fees, and will prepare you for this course examination.
WHAT YOU WILL LEARN
Upon completing this course you will be able to:
- Explain the changing environment of the airline industry and travel consumer
- Define sales cycles and utilize them to their advantage
- Convey the importance of attitude within the workplace
- Describe the revenue, merchant, and consultant models
- Build an agency environment suitable to the implementation of service fees
- Calculate costs and ROI associated with providing services
- Differentiate between costs associated with corporate and leisure travel
- Determine key revenue generators, and how they contribute to increasing the bottom-line
- Explain the benefit of IATA’s TASF solution
COURSE FORMAT: THIS IS A SELF-STUDY IATA ELEARNING COURSE
- This course requires approximately 2.5 hours of study, to be completed within six months.
- All candidates will be given one attempt to successfully complete the final exam.
- To successfully pass the exam, the student must achieve a grade of 70% or higher.
- Upon successful completion of the exam, you will be awarded an e-Certificate available for you to print for your records.
KEY TOPICS
- Evolving airline and travel consumer environment
- Customer retention and loyalty
- Sales cycles and agency culture
- Revenue, merchant, and consultant models
- Cost structures, calculation and ROI
- Time Management
- Pricing, fees, and revenue generation
- Packaging and value-added services
- IATA’s BSP and TASF systems
WHO SHOULD ATTEND
- Travel industry entrepreneurs
- Travel agency employees and managers
- Airline ticketing agents and managers
- Air fares and ticketing specialists
CERTIFICATE AWARDED
An IATA Certificate is awarded to participants successfully passing the final exam.
ADDITIONAL INFORMATION
This self-study eLearning course is a quick and flexible training method that allows you to learn using short, interactive modules.
Order online to receive access to this course on our eLearning platform.
You may enrol at an IATA Authorized Training Center to study these materials with the help of a local trainer.
