IATA PASSENGER GROUND SERVICE COURSE (MONTREAL, CANADA)

Learn what it takes to work at one of the airline industry’s most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport. The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM).

Course Content

  • Introduction to airport and airline operations
  • Computer Reservations (CRS) and Departure Control Systems (DCS) functions
  • Passenger and Baggage check-in procedures (airport and off-site)
  • Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
  • Dangerous Goods regulations awareness for passenger service agents
  • Managing passenger interactions
  • Aviation security procedures for passenger and baggage transport
  • Enhanced passenger facilitation, latest innovations and career opportunities

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CORONAVIRUS (COVID-19) UPDATES FOR STAFF AND STUDENTS

We understand many in the LOUIS PRESTON will be concerned about COVID-19 (novel coronavirus). We're committed to adapting our teaching and learning, campus experiences and operations to ensure the health and safety of our community. We will keep the LOUIS PRESTON informed as the situation continues to evolve.

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